Refund policy
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SHIPPING & REFUND POLICY
Effective Date: May 7, 2026 Thank you for shopping with Vital Baseline. ---SHIPPING POLICY
Processing Times
Orders are generally processed within 1–5 business days, excluding weekends and holidays. Processing times are estimates only and are not guaranteed. ---Shipping Delays
Vital Baseline is not responsible for delays caused by:- carriers;
- weather;
- customs;
- supply chain disruptions;
- incorrect customer information;
- circumstances beyond our control.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may be subject to additional shipping fees or cancellation at our discretion. ---Lost or Stolen Packages
Once a package is transferred to the shipping carrier, responsibility transfers to the customer. Vital Baseline is not responsible for lost, stolen, delayed, or damaged packages after carrier acceptance. Customers should contact the carrier directly regarding delivery issues. ---REFUND POLICY
ALL SALES ARE FINAL
Due to the nature of wellness and supplement products, all sales are final. Refunds, returns, exchanges, replacements, or store credits may be granted solely at the discretion of Vital Baseline. --- -
Non-Eligible Situations
We generally do not provide refunds for:- opened products;
- used products;
- dissatisfaction based on taste or expectations;
- misuse;
- allergic reactions;
- customer ordering errors;
- delayed shipping caused by carriers.
Exceptions
In limited circumstances, we may consider replacement or refund requests involving:- incorrect items shipped;
- products substantially damaged upon arrival;
- verified fulfillment errors.
Chargebacks
Fraudulent or abusive chargebacks may result in:- order cancellation;
- permanent purchasing restrictions;
- collection activity;
- legal action where permitted by law.
CONTACT
Vital Baseline Email: Vital.Baseline@tuta.com